Get in Touch With Us
You can reach the editorial team at Non Gamstop Casinos by email, and this page explains what to include, what we can realistically help with, and what has to go to the casino or a support service instead. We research and write about Curaçao casinos not on GamStop for readers in Great Britain — we are not a casino, not an operator's customer service desk, and not a regulator, so knowing where to direct a message saves everyone time.
Email us directly
Write to [email protected]. A member of the editorial team reads every message and replies personally; we aim to respond within two working days, and longer if a question needs us to re-check an operator's published terms before answering.
Helpful things to include:
- The page on eatpoco.com you are asking about, and the date you read it.
- The casino brand involved, if any, and the exact wording of the term you are querying.
- For a correction, what you believe is wrong and where you saw the correct version — an operator's terms page, a licence register entry, or a bonus confirmation email.
- Screenshots where they help. Please remove your account number, full name and payment details first; we do not need them and would rather not hold them.
Where commercial relationships sit
Some links on this site are commercial, and Non Gamstop Casinos may earn a commission when a reader opens an account with a casino we list. That arrangement does not buy a position, a rating or a favourable write-up. Our order and our editorial scores come from how each site documents its bonus terms, payment options for British customers, withdrawal handling and licensing disclosures. If you think a listing reads as though it were paid for, say so in your email and quote the sentence — that is a complaint we will actually investigate.
What we can help with, and what we cannot
| Bring to us | Take to the casino or a support body |
|---|---|
| Factual corrections to our reviews and guides | Account verification, blocked logins, closed accounts |
| Questions about how wagering requirements, cashout caps or game contribution work | A pending or refused withdrawal on your own account |
| Which comparison criteria we used and why | Changing a deposit limit or self-exclusion setting |
| Suggestions for topics, or a casino you would like reviewed | Disputes needing a formal ruling or adjudication |
| Concerns that a page reads as promotional rather than editorial | Immediate help with gambling harm |
We cannot retrieve funds, overturn a bonus forfeiture, speed up identity checks or intervene in a dispute between you and an operator. Offshore sites licensed in Curaçao are outside the UK Gambling Commission's remit, so the Commission cannot adjudicate those accounts either, and the Independent Betting Adjudication Service only covers operators that have signed up to it. Read a site's complaints procedure before you deposit and note which body, if any, it names as its dispute resolver.
Reporting a problem with a casino we list
We do keep a record of reader reports, and repeated, evidenced problems change what we publish. A useful report follows this order:
- Raise it with the casino first, in writing, through live chat or its support address, and keep the transcript.
- Ask for its formal complaints procedure and the name of its dispute service, in writing.
- Send us a summary: brand, dates, what was promised, what happened, and what the operator said. Redact personal data.
- We compare your account against the operator's published terms and, where it is material, update the review and note the date of the change.
We will not name individual readers in anything we publish, and we do not pass your details to operators unless you explicitly ask us to.
Questions about offers we list, before you write in
Most emails we get are about bonus terms, so here is where the usual answers sit. The offers themselves are shown on our comparison cards and in more depth on our page of trusted non GamStop casinos for UK players. None of them is free money: every one requires a qualifying deposit of your own, and every one carries wagering, caps and expiry conditions set by the operator.
| Casino | Advertised welcome offer | Editorial rating |
|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 |
| Betninja | £1,000 bonus + 100 free spins, new players | 9.8 |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 |
| Smash Casino | 600% up to €10,000 slots package | 9.8 |
| Nightluck | 805%, €6,400 + 280 free spins | 9.7 |
| CoinPoker | 150% up to $2,000 | 9.7 |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.7 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.7 |
Ratings above are our own editorial scores, not customer review averages, and were last checked on 23 September 2026. Advertised maximums assume the largest qualifying deposit the operator allows; a £20 deposit will not produce a four-figure bonus.
Betmica — the listing we field most questions about
Betmica sits top of our table because its welcome structure is the most clearly documented of the group and it presents balances in pounds, which spares British readers a conversion step. The advertised 570% up to £5,700 plus 270 free spins is a staged package rather than a single match, so the headline figure only arrives if you complete every stage at the stated deposit levels. Limitation: the percentage is the highest here, and a large percentage on a modest deposit still leaves a wagering total most players will not clear before expiry. Check the playthrough multiple, the maximum bonus bet and the spin expiry schedule before your first deposit.
Kikibet — questions usually concern free spin release
Kikibet earns its place on the strength of a simpler two-part offer: a 350% match up to £5,555 with 300 free spins. Readers write in mainly because the spins are typically drip-fed rather than credited at once, which catches people out when they expect the full allocation on day one. Limitation: spin batches expire individually, so an unused batch is lost even while the bonus balance is still live. Ask support in writing how the batches are scheduled and which slots they are restricted to.
Betninja — the flat-figure alternative
Betninja is here for readers who prefer a fixed number to a percentage: £1,000 plus 100 free spins for new players, which makes the maximum obvious without modelling deposit tiers. Its sportsbook sits alongside the casino, which suits anyone who wants both in one account. Limitation: flat offers tend to need a larger qualifying deposit to reach the ceiling, and free bet elements usually carry minimum odds — commonly around 1.50 to 2.00 in decimal terms — so confirm the figure before placing a qualifying bet.
WinnerIsland and the euro-denominated offers
WinnerIsland advertises up to €1,000 plus 100 free spins, and it stands in here for a group that also includes Smash Casino, Nightluck, Rivo and CoinPoker: offers quoted in euros or dollars rather than pounds. Limitation that applies to all of them — if the account base currency is not GBP, your debit card or bank may add a conversion charge on the way in and again on the way out, and the sterling value of a capped win can move between deposit and withdrawal. Ask whether a GBP wallet is available before you fund the account.
How the money side works, in outline
Taking part costs whatever the minimum deposit is, and that figure is set per site rather than per market; low single-figure minimums are common but they rarely unlock the full welcome package. Beyond the deposit itself, the costs readers ask us about are these:
- Debit cards — the usual UK route in. Credit cards cannot lawfully be used for gambling by operators licensed in Great Britain, and many offshore sites decline them too.
- Bank transfers — generally no operator fee, slowest to clear, and the method most likely to trigger source-of-funds questions on larger sums.
- E-wallets — quicker on withdrawal at most sites, but frequently excluded from bonus eligibility. PayPal availability in particular should never be assumed at offshore casinos; check the cashier page rather than a marketing list.
- Cryptocurrency — offered by several sites in this category, including CoinPoker. Network fees and exchange spread are yours, and the value can move while a payout is processing.
Withdrawals are released after identity verification, so expect to supply photo ID, proof of address and, above a threshold the operator sets, evidence of where the money came from. Processing times quoted by casinos are advertised targets, not results we have measured. Daily, weekly and monthly withdrawal ceilings apply at most sites in this group, and a bonus-derived win is often subject to a separate cashout cap — that is the single term most worth reading before you deposit.
What these casinos actually offer
If your question is about range rather than terms, the catalogues at Curaçao-licensed sites break down roughly as follows: slot libraries from third-party studios, including progressive jackpot titles; table games in multiple rule variants, mainly blackjack, roulette and baccarat; and live dealer rooms streamed with human croupiers and higher table minimums. Return to player and volatility are published per game by the studio, and both matter more to how a bankroll behaves than the size of a bonus does. Most of these sites also run a sportsbook beside the casino — pre-match and in-play markets, accumulators, bet builders, cash-out and, at some, esports — sometimes on a shared wallet, sometimes on a separate balance, which affects whether casino wagering counts towards a sports promotion. Ask us if a specific site's wallet arrangement is unclear and we will point you to where it is documented.
Eligibility, licensing and the GamStop point
You must be 18 or over. GamStop is the free self-exclusion scheme covering operators licensed by the UK Gambling Commission; registering blocks those accounts for your chosen period of six months, one year or five years. Casinos licensed in Curaçao are not part of that scheme, which is why they remain reachable — but accepting British customers is not the same as being authorised to serve them, and a Curaçao licence brings none of the Commission's consumer protections, deposit-limit rules or dispute routes. Note too that the Commission's remit covers Great Britain; Northern Ireland has its own gambling legislation.
If you registered with GamStop because gambling had become a problem, please do not email us for a way around it. Talk to GamCare on 0808 8020 133, free and open 24 hours, or use blocking software on your devices alongside the exclusion. Those are the right answers to that question and we will give you no other.
How we assess the sites we list
Our ratings come from desk research, not from play. We read published terms and conditions, cashier pages, licence disclosures and ownership information, compare advertised bonus mechanics against the conditions attached to them, and record the date each check was made. We do not open accounts, deposit funds or test withdrawals, and we never present an operator's advertised payout speed as a measured one. Where something is unverified or an operator has not published it, we say so rather than filling the gap.
Before you send your message
For the fastest answer: name the casino, quote the term, tell us the date. For anything touching your own account or funds, the operator's own complaints procedure is the only route that can resolve it — we can tell you how the term works, but not make a site pay. And if the honest reason you are writing is that gambling has stopped being a choice, the number above is the more useful contact than ours.
Reviewed by Laurence Westlake. Last fact-checked 23 September 2026.